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Article: Meeting the Challenges of Asian Language E-Discovery

As e-discovery reaches across borders into Asia, global companies face new and often unfamiliar challenges. Whatever the nature of the case, if it involves electronic information stored in China, Japan, Korea or elsewhere in Asia, be advised: You’ll be managing case files differently than you would be if you were in the United States.

The challenges presented in managing electronic files in Asia stem from many causes—some geographical, some technical and some cultural.

In Asian countries, the laws governing data and privacy are quite different than in the U.S. For example, in China, collecting and exporting data involving “state secrets” can get you thrown in jail. In Japan, taking data out and hosting it in the U.S. may cause you to lose your client.

Language, too, presents multiple challenges. The so-called CJK languages (Chinese, Japanese and Korean) are the most difficult to process, search and review. Mangle the processing and you lose your data. Mess up the search and you may as well have lost your data. Either way, your review becomes costly and ineffective.

In an article published in the February/March 2013 issue of Todays General Counsel magazine, “Challenges of Asian Language E-Discovery,” John Tredennick, President and CEO of Catalyst, and W. Peter Cladouhos, Esq., firm-wide Practice Support Electronic Discovery Consultant for Paul Hastings LLP, outline some of the most common, and the most critical, challenges companies face when handling Asian data and keeping Asian e-discovery on track and on budget.

Catalyst Expands in Asia with New Offices, Added Staff

Rapid growth of Catalyst’s Asia division has resulted in relocation of our Tokyo offices to a larger, more central location and the hiring of three additional professionals in the office to help meet the expanding demand for project consulting, data processing and network engineering.

Since we formally established our Catalyst Asia division just 18 months ago, demand for our services throughout Asia has soared. Headquartered in Hong Kong and with operations throughout the region, the division is led by Asia e-discovery and forensics veteran Richard Kershaw. Earlier this year, we added our first Asia data center—a full-featured, high security facility located in Tokyo.

With this latest move, Catalyst relocates its Tokyo offices to the prestigious Nishi Shinjuku district, near to the Tokyo Metropolitan Government buildings. The new offices provide space for expansion now and into the future. The move will also allow the installation of additional IT infrastructure to provide a more robust connection to the data center and more options for data handling.

To help meet the increasing demand for its services in Asia, Catalyst added three professionals to its Tokyo staff, all highly experienced and knowledgeable in their respective specialties:

  • Etsuko Akimoto is a lawyer who joins Catalyst as a project consultant. She comes to Catalyst from the Tokyo office of the international law firm Freshfields Bruckhaus Deringer. A member of the New York bar, Ms. Akimoto is a graduate of Tokyo University.
  • Gaby Banda joins Catalyst as a specialist in processing and productions. An experienced data processing technician, Ms. Banda formerly worked for Document Technologies Inc. in San Diego, Calif.
  • Luca da Col joins Catalyst as a network engineer in the infrastructure group. Formerly employed by Eire Systems in Tokyo, he has substantial experience as a data center network engineer in the telecommunications industry.

Read the full press release for more details.

Webinar Offers Guidance on Mitigating Risk in Cross-Border E-Discovery

Join two leading authorities in international e-discovery for a free, one-hour webinar, Cross-Border E-Discovery: Meeting the Challenges and Mitigating the Risks, to be held on Wednesday, Sept. 21, 2011, at noon Eastern time.

The webinar will explore the challenges for multinational corporations engaged in cross-border e-discovery–from data privacy laws and discovery-blocking statutes to language and cultural issues–and offer tips for mitigating risk.

Panelists for the webinar will be:

  • Maura R. Grossman, counsel at Wachtell, Lipton, Rosen & Katz. Ms. Grossman’s practice focuses on advising lawyers and clients on legal, technical, and strategic issues involving electronic discovery and information management, both domestically and abroad, as well as on matters of legal ethics. Ms. Grossman speaks and writes frequently on e-discovery and legal ethics and is a member of several Sedona Conference working groups.
  • Richard Kershaw, Asia managing director for Catalyst Repository Systems. A fluent Japanese speaker, Mr. Kershaw has lived and worked in the Asia region since 1996. Over the years, he has successfully led forensic data management assignments in arbitration, litigation and regulatory investigations across the region, including matters in Saudi Arabia, India, Indonesia, Singapore, Malaysia, Hong Kong, China, Taiwan, the Philippines and Japan.

For more details about this webinar or to register, visit: Cross-Border E-Discovery: Meeting the Challenges and Mitigating the Risks.

LegalTech West Coast: Join Us for Sushi and Sake for a Good Cause

salmon
Will you be at LegalTech West Coast in Los Angeles this month? If so, here’s your chance to support Japan relief efforts and have some fun and good food at the same time.

On Tuesday, May 17, starting at 6 p.m., Catalyst is hosting an evening of sushi and sake to benefit the 2011 Japan Relief Fund. If you’ll be at LegalTech, we welcome you to join us. No financial commitment is necessary to attend, but guests will be invited to contribute whatever they can. Catalyst has pledged to match every dollar donated up to $20,000.

The Japan Relief Fund was set up by the Japan America Society of Southern California to help provide critical funds to the victims of the massive 9.0-magnitude earthquake and the resulting tsunami. All proceeds will be forwarded to experienced non-governmental disaster relief agencies in Japan that have a proven track record of emergency humanitarian relief and restoration and development of destroyed areas.

When: Tuesday, May 17, 2011, 6 p.m.
Where: Los Angeles Marriott Downtown, 333 South Figueroa Street, Los Angeles
Questions? Stop by the Catalyst booth (Booth 117) or email Chelsey Lehman, marketing manager, clehman@catalystsecure.com

With FCPA Actions on the Rise, Search Takes Center Stage

Corporate Counsel magazine recently issued a report that should cause multi-national corporations and their counsel to pay attention: Trend Watch: Foreign Bribery Actions Doubled Last Year.

Specifically, the magazine reported that enforcement actions under the Foreign Corrupt Practices Act (“FCPA”) nearly doubled in 2010, rising to 76 (with complaints against 23 companies and 53 individuals). In 2009, the SEC and Justice Department brought 45 actions (against 12 corporations and 33 individuals). That number was a significant jump again from 2008 when the government brought 37 actions against companies and individuals.

The pace seems to be continuing as well. This month, Paul Hastings, one of the leading international firms advising on FCPA investigations, issued its first Quarterly FCPA Report for 2011 [PDF]. So far this year, it reports, enforcement continues apace, with actions brought against four companies and seven individuals, along with a blockbuster forfeiture and a number of guilty pleas and settlements. The forfeiture amounted to nearly $149 million and related to a high-profile arms contract case involving 22 indicted defendants.

Another international law firm, Herbert Smith, in an article, Developments in Anti-Bribery Legislation: The UK Bribery Act and its Impact for Japanese Companies [PDF], reported that, of the 10 all-time largest FCPA settlements, eight were achieved in 2010 and eight (together totaling over US$ 2.25 billion) were settlements with non-U.S. companies.

A lot of the recent activity seems to relate to the changing of the guard after the 2010 election. Under the Bush administration, FCPA enforcement happened but was not a priority. Under Obama and the Democrats, FCPA investigations seem to be a priority. As Assistant Attorney General Lanny A. Breuer said in a speech at a recent national FCPA conference, “We are in a new era of FCPA enforcement [and] we are here to stay.” (Also see our earlier post, DOJ’s Breuer Vows Heightened FCPA Enforcement.)

Add to all that the recent enactment of the Dodd-Frank Wall Street Reform and Consumer Protection Act, which provides that “whistleblowers” who provide information to U.S. authorities leading to successful prosecutions under the FCPA may be entitled personally to huge sums as a result (up to 30% of the monetary recovery). (See Fried Frank’s client memorandum, New Incentives for Foreign Corrupt Practices Act Whistleblowers: Dodd-Frank Wall Street Reform and Consumer Protection Act [PDF].)

At the least, the government had over 140 prosecutions and investigations underway in 2010, according to EthicalCorp.com. That figure is dramatically higher than previous years under prior administrations.

All you can say is watch out.

What Does This Have to Do with Search?

A lot actually. FCPA investigations typically involve hundreds of thousands or even millions of documents collected from all over the world. Sometimes, the investigations are initiated after the government issues a complaint. In those cases, counsel have a starting place for their investigation. The government has a good-faith obligation to set forth the basis of its complaint and that should alert counsel as to the people to interview and the subject matter for their searches.

In other cases, it doesn’t work that way. The FCPA laws impose liability on an acquiring corporation when mergers occur. That means that the buyer of another company could be held liable for bribes and other corrupt activities that occurred even before the merger. That is true even if the buyer never did anything wrong.

In that regard, it is a bit like buying a U.S. company that has plants and property. If you later determine that the property you are buying is contaminated with toxic chemicals, you may be facing expensive Superfund liability. It doesn’t matter that you didn’t release any pollutants at your company or at the new site you acquired. You’re stuck nonetheless.

Superfund’s broad environmental liability has led to a growing and lucrative practice for environmental audit companies. The same is true for the FCPA. Some of the largest law firms in the world, with the depth and geographic coverage to mount these investigations, offer specialized FCPA practices. Paul Weiss is one such firm but there are a number of others in the game.

The key difference is this: If you are doing an environmental audit, you know exactly where the property is. You can send out your teams to inspect the ground, review the chemical history of the plant, check where materials were dumped and even drill for problems. It is just a matter of money but you can certainly find problems if you are engaged to take a look.

FCPA Investigations are Not Easy

What about in an FCPA investigation? Well, the problem is a bit different. First, what kind of fraud are we looking for? Counsel can’t exactly assemble the staff and ask for a show of hands from anyone who has bribed a foreign official lately. What, nobody raised their hand? Well, bribery isn’t something you usually put on your resumé or Facebook page.

What to do? The law firms we work with often start by talking to people and collecting their documents. What can you learn about how they deal with government officials? What do the documents show? What about the expense accounts and other money transfers?

Search is a key part of the answer. Modern search engines allow you to search millions of pages in a variety of languages with the click of a mouse. But what do you search for? That’s the hard part.

Traditional Search Doesn’t Cut It

Traditional Boolean search certainly has a part to play in an FCPA case but it isn’t always the most effective method. The reason is that we don’t know exactly what we are looking for, let alone the terms that might elicit those documents. Searching for “bribe*” within 10 words of “government official” probably won’t do the trick. Searching for the names of the government officials in question (assuming you know even that) might help.

Boolean search becomes even tougher in FCPA due diligence investigations because we are trying to prove a negative—that employees in the company to be acquired were not bribing public officials. That means counsel has to comb company and employee records to determine that nothing improper is going on. A tough assignment to say the least.

This is where a non-traditional form of search can be helpful.

Think about the traditional approach to search: You ask the documents specific questions and hope they answer with helpful information. This is a bit like the games of Fish or Battleship from our childhoods. We kind of know what we are looking for and the trick is to frame queries to find out if it is there. So, we think of key term variants and try to frame our searches to find good stuff.

“Give me all your schemes to convince government officials to give us the business.” Answer: “Go Fish.” Uggh, try again.

Let the Documents Speak to You

Now consider another approach to search, one that is more effective for these kinds of cases. Instead of questioning the documents, you let the documents speak to you and tell you their secrets. While the technique is still based on search, the approach is different. It can be far more effective when you are dealing with large volumes of documents and have no clear road map to follow.

“What does he mean?” you ask. “After all, documents don’t speak, they just sit there.”

I mean this. Modern search engines collect data about documents than can help shed light on what they contain and how they relate to one another. For example, in Catalyst CR we collect statistics about the metadata contained in the documents we index. Thus, if I were looking at files obtained from a particular office or custodian, I could quickly determine a lot of helpful information about their contents—without running a search. Our Correlation Navigators feature allows you to see a wide range of information in a view that might look like this:

(Click image to enlarge)

In this case our focus is on recipients after a search on the Enron documents. We can quickly see who is on the sending or receiving end of emails and better focus our review on those files.

Likewise, the system looks for information within the bodies of the documents and can show key concepts being discussed in the population. Here would be a view of some of the topics being discussed in a sample of the Enron population:

(Click image to enlarge)

In this case, the words are placed in alphabetical order but sized by relevance. They can provide important clues as you try and hone in your investigation.

With Catalyst Insight, our next release of our flagship product, we are taking investigation to a whole new level. Along with the field information we can provide about people and topics, we will provide investigators with new tools to allow the documents to speak to them.

Here is a timeline view, for example:

(Click image to enlarge)

With the timeline and the various field facets, a searcher can interact with documents and allow them to “speak” about their contents. The searcher can interact with each of the facets or drill down into the timeline to see how the communications flowed between the parties.

Investigators can use similar tools to track communications between parties, which can help guide their investigation. Here is an example from Insight:

(Click image to enlarge)

In this case, you can click on any individual to move that person to the center of the graph. Instantly, you can see who individuals are communicating with and how often. Click on the numbers and you can look at the actual communications. As you continue your investigation, you can go back and forth among individuals and documents.

There are a number of other techniques you can employ to speak with your documents. Clustering documents around themes can help you sort through large volumes of documents and focus on those that might matter. Finding “More Like These” from a key document set can take advantage of more complex queries than most researchers can hope to create on their own. These methods let the computer do that work based on complex algorithms and let the documents speak to you and help your investigation.

There are many more techniques we could discuss for FCPA investigations but this is a start. Suffice it to say that search is at the heart of these investigations and that search is typically more complex than we learned using Lexis or Westlaw. Mathematics, analytics and visual cues are important here as we both interrogate the documents and let them speak directly to us.

Regulating Bribes and Corruption is Catching on Globally

If you think this issue is of importance only to U.S.-based corporations, think again. It is true that, for many years, the United States stood alone in its efforts to police international corruption. The FCPA itself has been around for 30 or so years, although enforcement efforts have stepped up only recently. Some questioned our cheek in trying to tell people how to do business in other parts of the world.

Despite these misgivings, the idea of combating corruption is catching on globally. England recently enacted a similar law called the UK Bribery Act. It goes into effect July 1, 2011, and will impact U.S. as well as Asian companies. Recently, the U.K. Ministry of Justice published its guidance on procedures companies can put into place to protect themselves under the new act. (Also see our earlier post, Is Your Company Ready for the UK Bribery Act?)

Other European governments are following suit. In December 2010, Spain passed legislation allowing companies to be held accountable for criminal liability and making it a crime to bribe foreign officials. A DLA Piper publication provides background on this legislation.

The Asian region isn’t ignoring this issue either. Singapore has the Corrupt Practices Investigation Bureau (CPIB) which is dedicated to enforcing its Prevention of Corruption Act.

Darren Cerasi, director of I-Analysis in Singapore (one of Catalyst’s Asia Partners), reports that while the CPIB was set up primarily to prosecute government officials, its jurisdiction also extends to civilian bribery and includes the potential for both fines and jail time. Indonesia is another country that is focused on bribery and other anti-competitive acts.

Interestingly enough, China has an Anti-Bribery Law as well, which came into effect in December 2008. The Chinese Anti-Bribery law was amended in February this year to include making it an offense to bribe government officials outside of China and non-government officials too. It is expected to come into force in May.

Our China hand, Richard Kershaw, director of Catalyst Asia, says that China seems to be interested in bringing more accountability to government and its people. In August of 2008, it also passed an Anti-Monopoly Law which allows citizens to sue for monopolistic practices along with government enforcement. These laws apply to both foreign and Chinese domestic companies.

To read more about China’s laws, see:

Japan is in the game as well. In a recent case, prosecutors in Japan got four former senior executives of a Japanese company to plead guilty to bribing a Vietnamese transport official. The guilty pleas are especially noteworthy given Japan’s historical reputation as a jurisdiction where anti-bribery enforcement has been relatively lax. (See the Baker Botts FCPA Update.)

Without question, international counsel will be faced with more and more of these tricky and high-stakes investigations. Documents will be at the center stage and search will be the key to making sense of them.

TransPerfect Legal and Catalyst Announce Partnership for Asia E-Discovery

This week, TransPerfect Legal Solutions, one of the world’s leading providers of global legal support services, and Catalyst announced their partnership to provide comprehensive litigation support throughout Asia. Through this partnership, clients in Asia will benefit from the combination of Catalyst’s premium hosting solution and TLS’s industry-leading multilingual translation and managed review capabilities.

In business since 1992, TLS has offices throughout Asia and the world. It offers a full suite of litigation support services, including translations and multi-language managed review.

“As data volumes increase, companies are looking for better ways to streamline reviews,” said Richard Kershaw, managing director of Catalyst Asia. “The Catalyst platform has always excelled in supporting multiple languages, and by partnering with TLS, we are now able to offer our clients full multilingual capabilities and document-focused litigation support services tailored to the needs of Asia-based projects.”

To learn more about the partnership between TLS and Catalyst, read or download the full announcement.

Another Catalyst Employee Reports on the Situation in Japan

[The following update on the situation in Japan was sent in earlier today by Ian Folkman, production supervisor in Catalyst's Tokyo office. Ian and another Catalyst employee, project consultant Abdel Basheer, just moved to Tokyo from Denver last November. For earlier updates from another Catalyst employee in Japan, Robert Ocampo, see here and here.]

Earthquakes have taken on a whole new meaning for me after the recent events. When I first arrived, the small earthquakes were very interesting to me because I had not felt an earthquake before in the same manner. The big earthquake was so noticeably different than what I had felt up until then that Robert and I knew right away this one was different. Now that I have felt a large earthquake, each new earthquake — there have been hundreds in the weeks following — no matter the size, brings with it a slight sense of vertigo and nervousness, even though none of the earthquakes have been the same size since.

While the nuclear power plant has been the more interesting topic lately, I have yet to see Godzilla outside of my window and no one has gained any super powers. The concern about radiation in the media has been overstated, and there has been no real danger to the people in Tokyo.

The true effects of the disasters have been in the daily lives of some of the people. People here in Tokyo have had rolling blackouts to conserve electricity, cold weather, and a smaller supply of food and water to draw on. I have seen grocery and convenience stores low on food for some time, but they are slowly returning to normal, and many emergency supplies were bought up in the days after the earthquake. I also see department stores closing early and lights remaining off even during night hours. Despite all this, there has been no famine and everyone has enough food and water, and even the tap water is safe to drink.

Lastly, I would like to say that I am amazed at how well the people of Japan have survived one of the worst earthquakes in history. Their preparedness is an example for everyone.

Update from Tokyo: ‘Our Lives Have Changed’

[This is an update to the situation in Tokyo from Robert Ocampo, operations manager for Catalyst in Japan and a resident of Tokyo for more than 20 years. Also see his earlier post describing the day of the earthquake.]

Well, life in Tokyo has changed. Our mobile phones buzz at least three times a day warning of imminent earthquakes in any which region of Japan. People are getting numb to the shakes that happen all the time. It has become a common sight to see irritated commuters waiting for the next train or pushing to get on a train filled to the brim.

It’s eerie, but it looks like Tokyo is becoming a ghost town. Big retail shops and department stores all open later and close earlier — it’s Friday today and many Uniqlo shops were closed at 3 p.m.

Of course, whether we are going to be hit with possible radiation may be on our minds, but compared to what is going on with the intermittent blackouts, food shortages and long lines for gasoline, the bigger worry is when is that next big earthquake going to hit us and where. A week after and living in Tokyo is different — we are all just coping and hoping for the best for those up north.

Hopefully next week we’ll have happy news.

One Catalyst Employee’s First-Hand Account of the Quake in Japan

[Robert Ocampo, operations manager for Catalyst in Japan, has lived in Tokyo for more than 20 years. He sends along this account of his experience Friday. The other employees he mentions are Abdel Basheer, project consultant, and Ian Folkman, senior processing and productions technician, who both just relocated to Tokyo from Denver in November.]

Robert Ocampo

Abdel left for Narita airport to catch his flight to Denver a little before 1 p.m. I decided to take a walk and run some errands rather than have my lunch. Back at the office, Ian and I were chatting about a small tremor midweek, and I joked with him that I didn’t feel anything. Then at 2:47 p.m., our Shinjuku office shook slightly and I mentioned to Ian, “I feel a little tremor now.”

Well, that slight tremor grew stronger and the office shook wildly. Ian and I went to our office doors to prop them open. It was hard to stand as the building swayed rather violently. After that big quake, Ian and I grabbed our things and headed out of the building. Outside, we met up with our Ji2 colleagues and were talking about how the walls were screeching and white powderish debris fell from the ceiling. But at that instant, a strong aftershock struck. We could hear the earth roaring. Those of us on the street ran to Shinjuku Gyoen — the nearby national park — for safety. We waited it out for a little less than an hour. All the while, more strong aftershocks struck one after the other.

Finally, we returned to the office to gather our things, and called it a day. Ian headed home, and I hit the pavement walking over an hour and half from Shinjuku to my home near Tokyo station. All of Tokyo’s trains shut down. Cellphones were useless — we couldn’t communicate with anyone either by calling or texting. As I got home, I found that my elevator didn’t work, and I climbed up six flights to my apartment. Lamp shades broken, books thrown all over the floor, the apartment was a mess. It was hard to sleep Friday night. With so many aftershocks one after another, you couldn’t tell whether it was the earth moving, your heart racing from anxiety or your mind dizzy from the experience and fatigue.

Around 4:45 a.m., another large aftershock later, and because I couldn’t get any sleep, I decided to update everyone. An hour or so later, I received an email from Abdel telling me that the Narita Express train he was on finally started moving towards Narita Airport — after Abdel had been confined on the train for 13 hours or so. Poor Abdel.

The weekend was spent cleaning up the mess after the quakes, tuning to the news of the tragic events in Tohoku/Kanto region, and communicating with family, friends and colleagues. I had never felt an earthquake just like that in my many years living in Tokyo.

[Catalyst has created a fund, Legal Professionals for Japan, to help the victims of the Japan earthquake and tsunami. Visit the site to find out how you can help.]

Catalyst Urges Legal Community to Join Relief Fund for Japan

The disaster in Japan is unspeakably horrific. After a magnitude 9.0 earthquake, a powerful tsunami and a continuing series of aftershocks, the people of this great country are left facing devastating loss. Never in recent history has the need for humanitarian relief been greater.

For those of us at Catalyst, this disaster touches us directly. We have staff and offices in Japan, we have partners in Japan with whom we work closely, we have clients in Japan, and we are a founding member of the Asia eDiscovery Alliance.

We know that many of you within the legal community share in our grief and sympathy for the people of Japan. Understanding this, we invite you to join with us in providing humanitarian aid to Japan.

We have created the Legal Professionals for Japan relief fund. We are committing to contribute $20,000 in matching dollars to the fund. For every dollar up to $20,000 that others in the legal community contribute, we will match the contribution.

We urge law firms, legal vendors, corporations and individual legal professionals to contribute to this fund. Contribute what you can as soon as you can. Proceeds will be donated to the Red Cross and specifically designated for Japan earthquake and tsunami relief.

To learn more about the fund and how you can contribute, visit our Legal Professionals for Japan page.