Site Admin & Support
Administrators can manage users and site themselves or have one of our Project Managers assist. Support is available seven days a week and our systems engineers are watching the site night and day so you don't need to.
| Live Support |
Reach Catalyst Support technicians seven days a week using the support hotline. |
| Online Support |
Use online support to chat with a Catalyst technician. |
| Project Managers |
Our experienced project managers can set up your case and assist with case strategy. |
| Web and Email Support |
Catalyst employs a web-based ticketing system so you can initiate work requests and view progress on that work in real time. |
| Catalyst Training |
Catalyst provides a wide range of training options including Catalyst Certified Trainer licenses. |
| Client Support Site |
Catalyst provides a Client Support Site with extensive training and troubleshooting materials. Visit Client Support to view FAQs, training materials, manuals, policies and procedures, and other helpful information. |
| Catalyst Consulting |
Catalyst consultants can assist with search and review strategy. |
| Catalyst Certification |
Take certified training programs to attain proficiency as a Catalyst trainer, reviewer or administrator. |
| User Management |
User management module allows administrator to set up users, give them rights and assign them to security groups. |
| Sub-Collection Management |
Admins can assign users to secure document subcollections. |
| Review Management |
Complete review management package allows review admins to batch documents, set up review workflow, assign reviewers and manage the entire review process. |
| Review Form Management |
Build and modify review forms using drag and drop. Forms can contain up to six columns. |
| Redaction Management |
Set up redaction groups, create redaction tags and create redaction sets. |
| Batching Management |
Give users rights to batch documents into folders or the Review Module. |
| Bulk Tag Management |
Give users rights to bulk tag documents and determine which fields are appropriate for bulk tagging. |
| Field Management |
Rename fields, choose fields for searching, make fields editable and sortable. |
| Results View Management |
Determine which fields will be displayed on the default results page and their order. Stack fields up to three levels deep. |
| Create Secure Sub-Collections |
Administrators can create secure document subcollections and assign user rights. |
| Auditing |
View audit tables that show user activity, searches run and fields updated. Extensive review and user metric reporting. |
| Indexing Utilities |
View reports to show documents that failed to index or those with no text to index. Find missing documents or review documents not proper to index. |
| Document Upload |
Upload documents to the site yourself. |
| Site Notifications |
Administrators can create site and organization notifications. |
| Web-Based |
Does not require Citrix, Terminal Services or other client software. No need for special firewall settings or any changes to computers. |
| Hosted |
We provide system, upgrades, services and general support. No hardware or software to buy, no people to hire. |
| On Demand |
You get access to an industrial-grade search and review system when you need it for as long as you need it. |
| Accessible |
Accessible to any authorized user from any location with Internet access. |
| Support |
We provide round-the-clock telephone support, a support site which houses all documentation in a central location, and online support. |
| Rapid Deployment |
We can have a standard site up and running the same day if needed. |
| Unlimited Fields |
Our standard site has over 75 fields to choose from. You can add more fields if you need them. The amount is virtually unlimited. |
| Easy to Use |
We pride ourselves on our simple but powerful interface. It was designed by a tech-savvy trial lawyer and has been honed over a decade of use by many of the largest firms in the world. |
| No User Fees |
Catalyst does not charge user fees to access the site. |
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